Refund policy

Return and Refund Policy

Our  Approach

All Pike Plug products are made to order via Gelato. Because we print only when you order, our refund policy is different from standard retail.

Made-to-Order Items

Our products are custom printed for you. Once printed and shipped, they cannot be returned or exchanged due to change of mind. This is how we keep prices fair and avoid waste.

Defective or Damaged Items

If your item arrives defective, misprinted, or damaged in transit, we will replace it or provide a full refund. You have 30 days from delivery to report any issues.

To claim a defect or damage:

1. Email thepikeplug@protonmail.com with photos of the issue
2. Include your order number
3. Describe what's wrong (print quality, fabric defect, damage, etc.)

We'll sort it immediately — replacement or refund, no questions.

Sizing Issues

Unsure about sizing? Check our size guide before ordering. We can't accept returns for sizing issues since items are custom made, but if the item arrives in the wrong size due to our error, we'll replace it.

Sizing Changes After Order

Once you've placed an order, sizing cannot be changed. Orders are printed within 24-48 hours. Choose carefully before checkout.

Refund Processing

If approved for refund:
- Refunds are processed within 7 business days
- Refunds go back to your original payment method
- You do not need to return the item (it's yours to keep)

Contact Us

Questions about your order or a potential return?
Email: thepikeplug@protonmail.com

Why this policy?

Pike Plug uses made-to-order printing to avoid waste and keep prices fair. Every hoodie is printed fresh when you order it. This means no warehouse stock, no overproduction, no unnecessary packaging — just gear made for anglers who actually need it.